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Convoh Privacy Policy

Last updated Sep 23, 2026

1. Who This Policy Covers

Convoh LLC ("Convoh," "we," "us," or "our") provides an AI-powered conversation tool that businesses embed on their own websites. Instead of a static contact form, a visitor has a natural conversation with Convoh, and the information shared in that conversation is captured and delivered to the business so its sales team can follow up (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a demo, communicate with us, use our Services, or have a conversation with Convoh on a website operated by one of our business customers.

This Privacy Policy applies to:

If you are a consumer who had a conversation with Convoh on a business's website, we generally process your information on behalf of that business. That business decides how and why your information is collected and used, and you should contact it directly with questions about its own privacy practices.

By using our website or Services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We collect information directly from you, from our customers, from conversations handled through the Services, and automatically through our website and platform.

2.1 Conversation Data

When someone has a conversation with Convoh on a customer's website, we may collect and process:

2.2 Information You Provide to Us

We may collect information you provide when you visit our website, request a demo, create or use an account, communicate with us, or configure the Services. This may include name, business name, job title, email address, phone number, business address, billing information, login credentials, and the business rules, scripts, prompts, and workflows you supply to configure your Convoh instance.

2.3 Account and Platform Information

When a customer or authorized user uses the Convoh platform, we may collect account profile information, user names, roles and permissions, authentication information, configuration and integration settings, usage and feature activity, audit logs, and support requests.

2.4 Billing Information

If you purchase Services from us, we or our payment processors may collect billing name, billing address, payment method details, transaction history, subscription information, and tax information. We use third-party payment processors and do not store full payment card numbers.

2.5 Website, Device, and Usage Information

When you visit our website or use the Services, we may automatically collect IP address, browser and device type, operating system, referring and exit pages, pages viewed, links clicked, session activity, approximate location derived from IP address, date and time of visits, and cookie identifiers. We collect this using cookies, pixels, tags, log files, analytics tools, and similar technologies.

2.6 Information from Third Parties

We may receive information from our customers, integration partners, payment processors, marketing and analytics partners, and publicly available sources, and we use it to provide the Services, support integrations, prevent fraud, maintain security, and improve our operations.

3. How We Use Information

3.1 To Provide the Services

We use information to operate and deliver the Services, hold conversations with visitors on a customer's website, capture and structure the information shared in those conversations, generate summaries and recommended follow-up, deliver that information to the customer's sales team, configure a customer's conversation rules and workflows, provide onboarding and support, process payments, and perform other actions requested or authorized by our customers.

3.2 To Communicate with You

We may use information to respond to inquiries, send demo, onboarding, support, billing, and account communications, provide service updates and policy notices, conduct account management, and send marketing communications where permitted by law. You may opt out of marketing emails by following the unsubscribe instructions or contacting us. You may not be able to opt out of transactional or service-related communications.

3.3 To Improve and Develop the Services

We may use information to monitor performance, troubleshoot errors, improve customer-specific conversation flows and workflows, measure conversation and follow-up outcomes, develop new features, analyze usage trends, improve security and reliability, and create aggregated, anonymized, or de-identified information.

3.4 To Protect the Services and Others

We may use information to detect, investigate, and prevent fraud, abuse, spam, security incidents, and unauthorized access, to enforce our agreements and policies, to protect the rights, property, and safety of Convoh, our customers, and others, and to maintain audit and security logs.

3.5 For Legal and Compliance Purposes

We may use information to comply with laws, regulations, subpoenas, court orders, and lawful government requests, maintain business records, resolve disputes, enforce contracts, exercise or defend legal claims, and meet tax, accounting, and reporting obligations.

3.6 To Monetize Information

We may disclose, license, or sell information to third parties for monetary or other valuable consideration, and may use information for cross-context behavioral advertising, as described in Section 6.7 and subject to applicable law and our agreements with customers.

4. AI Processing and Model Training

Convoh uses artificial intelligence to provide the Services, including holding conversations, transcribing voice input, interpreting photos and documents shared in a conversation, summarizing and structuring what was said, and generating recommended follow-up.

4.1 Use of Customer Data to Provide the Services

We process conversation transcripts, contact details, uploaded files, business rules, prompts, and related information to provide the Services for that customer. For example, we use this information to configure a customer's Convoh instance, generate conversation summaries, support customer-specific workflows, and troubleshoot errors.

4.2 No Training of Generalized Models

We do not use Customer Data to train or fine-tune generalized AI models, whether our own or those of third parties. Customer Data is used only to provide the Services, support customer-specific configuration, maintain customer-specific workflows, troubleshoot issues, perform quality assurance, and improve the Services for that customer.

When we use third-party AI service providers to help deliver the Services, we require those providers to process Customer Data only to provide services to Convoh and not to use it to train their general-purpose models.

4.3 Customer-Specific Configuration

We may use Customer Data to configure, support, and improve the Services for that specific customer, including by refining that customer's prompts, conversation rules, workflows, and structured output. These customer-specific improvements do not involve training or fine-tuning generalized AI models on Customer Data.

4.4 Aggregated and De-Identified Data

We may use aggregated, anonymized, or de-identified information to analyze trends, improve the Services, develop new features, and create benchmarks, provided the information does not reasonably identify a customer, visitor, or other individual.

5. Customer Data and Ownership

As between Convoh and our customers, our customers retain ownership of the data they provide to Convoh and the data Convoh processes on their behalf, including conversation transcripts, contact information, uploaded photos and files, structured conversation output, business rules, scripts, and workflows (collectively, "Customer Data").

Convoh does not claim ownership of Customer Data. Customers grant Convoh a worldwide, non-exclusive, royalty-free, sublicensable license to host, process, transmit, display, analyze, and otherwise use Customer Data in order to provide, maintain, secure, support, and improve the Services, and to disclose, license, or sell information to third parties as described in Section 6.7, subject to applicable law and to any restrictions in the customer's written agreement with Convoh.

Convoh owns its platform, software, technology, templates, generalized workflows, documentation, know-how, and other intellectual property, excluding Customer Data.

If a customer provides feedback, ideas, or suggestions about the Services, Convoh may use that feedback to improve its products and services without restriction, provided we do not disclose the customer's confidential information except as permitted by agreement or law.

6. How We Share Information

6.1 With the Business You Contacted

If you have a conversation with Convoh on a business's website, we share that conversation and the information in it with that business and its authorized users. That is the purpose of the Services.

6.2 With Service Providers

We may disclose information to service providers that help us operate our business and deliver the Services, including providers of cloud hosting and infrastructure, AI, transcription, speech-to-text and text-to-speech services, analytics and monitoring, security and fraud prevention, customer support tools, payment processing, email delivery, data storage and backup, and professional services such as legal and accounting support. Service providers may use information only as necessary to provide services to us or as otherwise permitted by law or contract.

6.3 With Third-Party Integrations Authorized by Customers

If a customer connects Convoh to a third-party system such as a CRM or scheduling tool, or instructs us to send information to a third-party system, we may disclose information to that third party as directed by the customer. Those platforms are governed by their own terms and privacy policies, and we are not responsible for the privacy practices of third parties that are not acting as our service providers.

6.4 For Legal, Safety, and Compliance Reasons

We may disclose information if we believe disclosure is necessary or appropriate to comply with applicable law or legal process, respond to subpoenas, court orders, warrants, or government requests, enforce our agreements and policies, protect the rights, property, or safety of Convoh, our customers, or others, detect or address fraud and security issues, or exercise or defend legal claims.

6.5 In Connection with Business Transactions

We may disclose or transfer information in connection with an actual or potential merger, acquisition, financing, investment, corporate reorganization, sale of assets, bankruptcy, or similar transaction.

6.6 Aggregated or De-Identified Information

We may disclose aggregated, anonymized, or de-identified information that does not reasonably identify any individual or customer.

6.7 Sale and Sharing of Personal Information

We may sell or share personal information with third parties in exchange for money or other valuable consideration, or for cross-context behavioral advertising, to the extent permitted by applicable law and by our agreements with our customers. Recipients may include data partners, advertising and marketing partners, analytics providers, lead and referral networks, and other businesses.

The categories we may sell or share include identifiers such as name, email address, phone number, and property address; commercial information; internet or electronic network activity information; geolocation information; audio, electronic, or visual information such as conversation transcripts and uploaded files; professional or employment-related information; and inferences drawn from conversations, such as project type, timeline, budget, and buying intent.

Where our agreement with a customer restricts or prohibits these activities, or where a customer instructs us otherwise, we will follow that agreement or instruction.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

You may opt out at any time as described in Sections 11 and 12.

7. Voice, Recording, and Consent

Convoh may accept voice input where a visitor enables their microphone, and may transcribe, summarize, analyze, and store conversations and related communications as part of the Services. A visitor's browser will ask for microphone permission before any audio is captured, and a visitor may decline and continue the conversation by typing instead.

We do not retain audio recordings after transcription is complete. Voice input is processed only long enough to convert it to text, and the audio is discarded. What we retain is the resulting transcript and the information drawn from it, which is handled as described in Sections 2, 3, and 9.

Recording, transcription, and related processing of communications may be subject to federal, state, and local notice and consent requirements. Responsibility for compliance is shared between Convoh and the customer, as further described in the customer agreement.

Convoh is responsible for providing the Services in accordance with its contractual obligations, including any agreed technical features, notices, consent flows, or configuration options related to recording and transcription.

Customers are responsible for determining how the Services will be used in their business, identifying the laws and consent requirements that apply to the visitors, employees, and contacts who interact with Convoh on their website, and obtaining any notices, consents, or disclosures required for that use.

Convoh may assist with the technical implementation of notices or consent flows when agreed with the customer, but each party remains responsible for its own legal and compliance obligations.

8. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, log files, and similar technologies to operate our website and Services, remember preferences, authenticate users, analyze website and product usage, measure marketing performance, detect and prevent fraud or security issues, and deliver, personalize, or measure advertising. These may include tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, and similar technologies.

You can control cookies through your browser settings. If you disable cookies, some features of our website or the Services may not function properly.

Depending on your location, you may have additional rights to opt out of certain cookies, targeted advertising, or the sharing of personal information for cross-context behavioral advertising. You may also be able to limit certain tracking technologies through your browser settings, device settings, or third-party opt-out tools.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and fulfill the purposes described in this Privacy Policy.

Retention periods vary depending on the type of information, customer settings, contractual requirements, legal requirements, and operational needs. Account records, billing records, conversation transcripts, uploaded files, security logs, backup copies, and legal or compliance records may be retained for different periods.

We do not retain audio recordings after transcription is complete. Voice input is converted to text and the audio is discarded, so conversation records consist of transcripts and related information rather than recordings.

Customers may request deletion or return of Customer Data in accordance with their agreement with Convoh, subject to legal, security, backup, and operational limitations.

10. Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These may include access controls, authentication, encryption, monitoring, logging, network security, vendor review, and internal policies.

No system, network, or method of transmission is completely secure, and we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials, managing user access, and ensuring their authorized users follow appropriate security practices.

11. Your Privacy Choices and Rights

Depending on your location and your relationship with Convoh, you may have the right to:

To submit a request, contact us at tj@designedhappy.com.

To opt out of the sale or sharing of your personal information, use the "Do Not Sell or Share My Personal Information" link in the footer of our website or email us at tj@designedhappy.com. Where required by applicable law, we also honor browser opt-out preference signals such as Global Privacy Control.

If your information was collected by Convoh on behalf of one of our customers, we may direct your request to that customer or ask you to contact that business directly. We may also need to verify your identity before fulfilling a request.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

12. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the "CCPA"), applies to Convoh.

12.1 Categories of Personal Information We May Collect

In the preceding 12 months, we may have collected:

We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about individuals.

12.2 Sources of Personal Information

We may collect personal information from you, our customers, visitors who have conversations with Convoh, customer-authorized integrations, service providers, publicly available sources, marketing and analytics partners, and automatically through our website and Services.

12.3 Purposes for Collection and Use

We collect and use personal information for the purposes described in this Privacy Policy, including to provide the Services, communicate with you, process transactions, support customers, improve the Services, maintain security, comply with law, and conduct business operations.

12.4 Categories of Personal Information Disclosed

We may disclose the categories listed above to the recipients described in Section 6, including customers and their authorized users, service providers, customer-authorized integrations, professional advisors, legal authorities, and parties involved in business transactions.

12.5 Sale or Sharing of Personal Information

We may sell or share personal information as those terms are defined under the CCPA. In the preceding 12 months, we may have sold or shared the following categories of personal information: identifiers; customer records information; commercial information; internet or electronic network activity information; audio, electronic, visual, or similar information; geolocation information; professional or employment-related information; and inferences.

We may sell or share these categories with data partners, advertising and marketing partners, analytics providers, lead and referral networks, and other third parties.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

California residents have the right to opt out of the sale or sharing of their personal information. To opt out, use the "Do Not Sell or Share My Personal Information" link in the footer of our website or contact us.

12.6 Sensitive Personal Information

We use sensitive personal information only for purposes permitted by law, including to provide the Services, maintain security, prevent fraud, comply with law, and fulfill customer instructions. We do not use sensitive personal information to infer characteristics about individuals.

12.7 California Rights

California residents may have the right to know what personal information we collect, use, disclose, sell, or share; access specific pieces of personal information; delete personal information; correct inaccurate personal information; opt out of sale or sharing; limit the use and disclosure of sensitive personal information; and not be discriminated against for exercising these rights.

To exercise these rights, contact us. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf where permitted by law.

13. Other State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws, including the right to access, correct, delete, obtain a copy of, or opt out of certain uses of personal information.

To exercise any applicable state privacy rights, contact us. If we deny your request and applicable law gives you a right to appeal, you may appeal by replying to our decision email or contacting us with the subject line "Privacy Request Appeal."

Do Not Track and Global Privacy Control. Some browsers offer Do Not Track signals. There is no uniform industry standard for responding to these signals, so we do not respond to them. Where required by applicable law, we recognize opt-out preference signals such as Global Privacy Control for browser-based sale or sharing opt-outs.

14. International Transfers, Children, and Other Terms

14.1 International Data Transfers

Convoh is based in the United States. If you access our website or Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate. These countries may have privacy laws that differ from those in your location. Where required by law, we use appropriate safeguards for international transfers.

14.2 Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it. If you believe a child has provided us personal information, please contact us.

14.3 Third-Party Websites and Services

Our website or Services may link to third-party websites, applications, or services. We are not responsible for the privacy practices of third parties that are not acting as our service providers. You should review their privacy policies before providing information to them.

14.4 Customer Contract Controls

If you are a Convoh customer, your use of the Services may also be governed by a separate agreement or order form. If there is a conflict between this Privacy Policy and a written agreement between you and Convoh, the written agreement will control to the extent of the conflict.

14.5 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. If we make material changes, we may provide additional notice by email, in-product notice, or other reasonable means. Your continued use of the Services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

14.6 Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Convoh LLC
10524 Detrick Ave, Flr 2
Kensington, MD 20895 United States